1. Privacy and Cookies Policy


1.1 This website is operated by ClickTenant.com Ltd (a limited company registered in England; registration number 10882052; registered office Canterbury Innovation Centre, University Road, Canterbury, Kent, CT2 7FG (we, us, our).


1.2 Capitalised words used but not defined in this Privacy and Cookies Policy will have the meanings set out in the:


1.2.1 ClickTenant.com website terms and conditions of use located at www.clicktenant.com/page/Terms (Website Terms) if you are a Tenant or Landlord user of the ClickTenant.com website


1.3 In this Privacy and Cookies Policy we use the word Site to mean the ClickTenant.com website


1.4 For the purpose of the Data Protection Act 1998 (the Act), we are the "data controller"


1.5 If you have any questions about this Privacy and Cookies Policy or any of the Website Terms or Service Terms please contact us by emailing [email protected]


1.6 When you supply any personal information to us, we have legal obligations towards you in the way we deal with that personal information. We must collect the personal information fairly, including explaining how we will use it. This Privacy and Cookies Policy tells you when and how we will use personal information we collect from you when you use this Site.


2. Changes to the Privacy and Cookies Policy


2.1 We may revise and update this Privacy and Cookies Policy at any time. Please periodically review the Privacy and Cookies Policy, as your continued use of this Site indicates your agreement with any changes that we make.


3. We respect your privacy


3.1 The protection of your privacy in the processing of your personal information is important to us. We process any personal information we collect during your visits to this Site according to applicable data privacy and data protection legislation.

4. Collection and Usage of your personal information and acceptance


4.1 We collect certain personal information about you when you input information using any of the functions available on this Site (for example, uploading a property to advertise it, registering your details to receive notifications about properties, or viewing usage statistics).


4.2 We may track your use of this Site by using cookies, if you consent. Please see our cookie policy located at https://www.clicktenant.com/page/Cookie%20Notification .


4.3 By submitting your personal information to this Site, by ticking appropriate boxes to indicate consent where relevant, and by using the functions on this Site, you agree that we may process your personal information in accordance with this Privacy and Cookies Policy.


5. Use and storage of your personal information


5.1 Before you are able to use some of the functionality of this Site you may need to provide your name, address, a valid email address, telephone number or any other mandatory personal information we request. There is also optional personal information you can fill in which will help to enhance your experience, however this is not mandatory. We may also require additional personal information depending on the purposes for which you use this Site.


5.2 We may use personal information we collect from you only for the purposes of:


5.2.1 hosting and administering your profile with this Site;


5.2.2 providing you with the information you request from us (such as information about properties in which you have registered an interest) and keeping a record of the information we have provided to you, including a record of ratings and comments you have provided;


5.2.3 identifying whether you have complied with the Website Terms or Service Terms, as applicable, and otherwise for the administration and operation of this Site;


5.2.4 asking you to participate in surveys and feedback relating to this Site and for processing and analysing the results of surveys or feedback internally;


5.2.5 providing you with information about any products or services we provide that we believe may be of interest to you, but only where you have indicated your acceptance.


6. Other sharing of your personal information


6.1 In addition, we may share your personal information with third parties in the following ways:


6.1.1 we may use third parties to process personal information on our behalf (for example, we may use a third party to provide Site hosting services or to facilitate the provision of information to you or to provide products and/or services on our behalf) provided that where we do we will ensure that they have adequate security measures in place and are governed by our privacy policies in respect of the use of your personal information;


6.1.2 we will release your personal information when we are required to do so for legal or regulatory purposes or as part of legal proceedings or where it is reasonably necessary to do so to protect our legitimate commercial interests or other users;


6.1.3 we will release your personal information to others when you have given your consent to that release (including to third parties who wish to provide marketing or other information to you);


6.1.4 we may give personal information we hold about you to third parties as part of the process of selling our business.


7. Changing or removing personal information and finding out what personal information we hold about you


7.1 You can change or remove the personal information we hold about you by logging in and editing your profile if you have one or by notifying us by emailing [email protected].


7.2 Following receipt of your request we will endeavour to update or remove your personal information as soon as practicable, but we will not be able to do so immediately following your request.


7.3 The Act gives you the right to access information held about you. You may exercise your right at any time by contacting us by emailing [email protected]. We may apply a fee of up to £10 to deal with any such request to help meet our costs in providing you with details of the information we hold about you


8. Cookies


8.1 This paragraph 8 sets out our cookie policy, explaining what cookies are, why we use cookies, what cookies we use on this Site and how to disable cookies. For more information on cookies and deletion of cookies please visit:  https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en


8.2 Cookies are small text files. Many websites place cookies on your computer when you visit. Cookies are used to make websites work, or to make them work more efficiently, and to provide useful information to website operators. The following explains what cookies we uses on this Site and why:

  1. PHPSESSID - This cookie helps you stay logged in so you can see your messages, appointments and do everything on ClickTenant.com without having to login every time. It is important to have this cookie as without it the experience on ClickTenant.com would be affected, as it would with similar cookies from all modern websites.

  2. __cfduid - This cookie is used to keep track of if the current browser you are using is secured. You may have to complete a captcha from time to time for us to make sure only humans access our website rather than automated machine actions that would be detrimental to the performance and security of our website. This increases the security both for us and all our users, and helps with your user experience by making sure we ask for a captcha as little as possible without affecting security. You can remove this cookie, but this will make our system give you captcha challenges more often - usually one every 16 hours, but up to one every 30 minutes if the browser and device you are using is suspicious.

  3. __utma, __utmz, _ga, _gid - These cookies are set up by Google Analytics and they help us track our user experiences, and how people of certain groups use our website. Using this data, our marketing and development team can improve the user experience for everybody and streamline each actions flow. You can remove these cookies as it doesn’t affect individuals experiences in any way, but we would be grateful if you help us to make the experience on ClickTenant.com better for everybody.


8.3 Many web browsers allow users to control most cookies through their browser settings. More information about cookies, including details on viewing what cookies have been set and how to delete them is available at: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en


9. Links to Third Party Websites


9.1 This Site may contain links to third party websites. This Privacy and Cookies Policy applies to this Site only and we are not responsible for the privacy practices of third party websites. We recommend that you read the privacy policies of those other websites if you visit them.


10. Governing law and jurisdiction


10.1 This Privacy and Cookies Policy any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England. The English courts will have non-exclusive jurisdiction over any dispute or claim arising from, or related to, this Privacy and Cookies Policy